A Letter to Editor Of A Newspa
Dear Editor,
I am writing to complain about xxx bookstore’s inferior quality dictionary and aftersales service.
A week ago, I bought a Chinese-English dictionary in xxx bookstore. I found out there were several serious spelling mistakes and missing pages as well. What’s even worse, grammar errors were discovered when I read a bit further.
I went to the bookstore to negotiate and claim for refund. However, I was told that the bookstore would not take this responsiblity. Firstly the bookstore manager denied the possibility of having spelling mistakes and missing pages. He claimed it was acceptable even if the problems did exist. Secondly he refused to check the grammar errors by giving the reason of illiterate in English. Thirdly he said the bookstore was only responsible for the sale instead of the content of the dictionary. During the negotiation the manager’s bad manner was unbearable.
Those so called reasons are unacceptable and ridiculous as well. I am writing to you not only for the appeal but also for arousing the public as-areness of our public service quality. Customer satisfaction has already been a controversial issue nowadays which reqires great attention from our sevices sector. They should be fully aware the consequences of ignoring this vital area. Consumers deserve a much better service.
I look forward to hearing from you!
Yours sincerely,
Li Hua
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